Troubleshooting and FAQ

Most problems have a quick fix. If yours isn't here, contact support.

I can't open Nabd

If you see Open Nabd from WAJ, open Nabd from the WAJ app: go to Settings › WAJ Nabd, or tap the Nabd button on a booking. Click Open WAJ to go there.

Nabd says "No clinical access" or "No access yet"

Your WAJ account isn't allowed into Nabd yet.

1. Ask the clinic owner to open WAJ › Permissions.
2. They turn on 'Access clinical app' for you.
3. Open Nabd again from WAJ.

If Clinic settings › Team and access shows Access paused for you, you are inactive in WAJ. Ask the owner to reactivate you in WAJ.

A patient is missing

1. Check the spelling, or search by the full phone number.
2. Patients are added from WAJ when a client books a clinic service. Make sure the booking exists in WAJ.
3. If a visit says This visit isn't linked to a patient, link the booking to a client in WAJ, then open the visit again.

Nabd AI isn't answering

1. Wait for the current answer to finish.
2. Check your internet connection.
3. Click New chat and ask again, or reload the page.

If the Nabd AI button is missing, a clinic admin may have set the Nabd AI panel to Hidden in Clinic settings › Clinical features.

I can't save a note

Notes need a patient on the visit, and at least one section filled in. Check the message under the note.

Contact support

Click Support at the bottom of the menu to message WAJ support on WhatsApp. You can also press Ctrl K and type "support".

Or open Help and click Chat on WhatsApp.