Customer Membership Tracking
How Memberships Work
When Sold
Customer membership record created
Coupons generated based on benefits
Each coupon represents access to a service
Expiry date calculated based on validity
When Used
Customer books a service
System checks for available coupons
Coupon is redeemed
Activity log records usage
Sessions counter increments
Tracking
Activity logs show all usage
Sessions used displayed in customer membership
History available in membership details
Viewing Customer Memberships
From Customer Profile:
Navigate to customer
See all active memberships
Tap to view details
From Membership Plan:
Navigate to plan details
See "Members" tab
List of all customers with this plan
Tap customer to view their membership
Understanding Activity Logs
Activity Types:
Purchase: When membership was sold
Usage: When a customer uses a service
Pause: When membership is paused
Resume: When membership is resumed
Cancel: When membership is cancelled
Extension: When membership is extended
What's Logged:
Date and time
Customer information
Membership details
Transaction amount
Related bookings
Used coupons