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Business Profile

The Business Profile feature helps you manage all aspects of your beauty salon or business in WAJ. From updating your business details and managing services to handling customers and configuring settings - everything you need to run your business efficiently is in one place.

Select a topic from the sidebar to get started.

Update Business Details

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This allows management to modify key information about the business, such as the business name, business category, phone number, email, and picture. This feature ensures that all business details are accurate and up-to-date, providing clients with the correct information and maintaining a professional image.

1. Click on "Business Details" from "My Business"Click on Business Details from under My Business to edit any of the business details

2. Edit businessAny detail about the business can be edited directly on this page, make sure to click on "Save Changes" once the editing is finished.

Expenses →

Add customers

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Adding customers allows staff to store essential details like contact information, booking history, preferences, and any notes regarding the clients. This feature is vital for maintaining personalized, organized, and efficient client management, helping the business build lasting relationships with each customer.

By adding customers into the system, the staff can easily track service history and tailor future visits based on past preferences. For example, a client who regularly books a specific stylist or treatment can have these preferences saved, making future bookings quicker and more accurate. Additionally, stored profiles enable salons to send appointment reminders, special offers, or birthday promotions, adding a personal touch to the client experience. This feature ensures every client feels valued, improves appointment efficiency, and strengthens customer loyalty.

1. Click on "New Customer"2. Fill in the personal detailsFill in the personal details such as the name, email address, and phone number of the new client. The contact information is important as they will receive confirmation emails or messages about their appointments.

3. Click on "Additional Details"The date of birth of the client as well as any allergies or extra notes may be added here.

4. Click on "Save"Save the new customer to the system.

Viewing Customer Details →

Viewing Customer Details

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Viewing customer details" allows business staff and management to access comprehensive information about each client, including their contact information, booking history, service preferences, and any personalized notes. This feature enhances client relationships by helping the team tailor services to individual needs and preferences.

1. Click on the customerClick on the customer to view their details

2. Customer detailInformation about the customer such as their contact info, bookings, purchases and notes can be seen here.

Updating Customer →

Updating Customer

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Updating Customer information allows business staff and management to make changes to client information, such as contact details, preferences, or notes, ensuring that records stay current and accurate. This feature is essential for providing personalized service and maintaining strong client relationships.

For instance, if a client changes their phone number or indicates a new service preference, the salon team can easily update this information to avoid any future communication issues or misunderstandings about their preferences.

1. Click on as highlightedClick on to edit the customer information.

2. Edit CustomerThe customer details may be edited here.

Searching Customer →

Searching Customer

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Searching customers allows staff to quickly locate client profiles by entering keywords like name or phone number. This feature makes it easy to find specific customer information, saving time and enhancing customer service.

For example, if a client calls to inquire about an upcoming appointment, staff can simply search by their name or phone number to access their booking details and history within seconds.

Staff can search for a client by typing their name or phone number in the search box.

Re-Booking →

Re-Booking

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Re-booking allows staff to easily schedule a new appointment based on a previous booking. This feature simplifies the rebooking process by automatically carrying over service details, staff preferences, and other specifics from the last visit, saving time and effort.

1. Click on the customerClick on the customer to re-book.

2. Click on "Bookings"Click on bookings to view all their previous bookings

3. Click on "Book Again"Click on book again for the booking the client wants to re-book.

4. Confirm booking details.Check and confirm the date and time of the booking and click "Save".

Tags →

Tags

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This feature in a salon app allows staff to categorize clients with custom labels for easier organization and quick insights. Tags can be used to highlight client's preferences, frequent services, or special attributes, helping staff personalize the client experience and manage data more effectively.

For example, a salon might tag clients with labels like "VIP," or "Loyal Client," to quickly identify key details at a glance.

1. Click on the customerClick on the customer to add a tag.

2. Click on "About"3. Click on "Tag"4. Type in the tagType in the specific info about the client and click on "Add Tag" to save.

Reports →

1. Managing Business Details

Purpose: Update your business information visible to customers

Steps:

  1. Navigate to Settings → Business Details

  2. You can edit:

  • Business Name

  • Business Email

  • Phone Number

  • Business Category (e.g., Hair Salon, Spa, Nail Salon)

  1. Tap Save Changes to update your profile

Notes:

  • Changes are immediately visible to customers

  • Business category helps customers find your business

  • Contact information is used for notifications and communications

2. Managing Services

Purpose: Create, edit, and organize your salon services

Steps:

Adding a New Service

  1. Navigate to Services from the main menu

  2. Tap Add Service button

  3. Fill in service details:

  • Service Name

  • Category (select or create new)

  • Price

  • Duration (minutes)

  • Description (optional)

  • Products Used (track inventory)

  • Add-ons (additional duration options)

  1. Toggle Active to make the service bookable

  2. Tap Save

Editing an Existing Service

  1. Navigate to Services

  2. Find the service in the list

  3. Tap on the service card

  4. Modify the details as needed

  5. Tap Save

Organizing Services with Categories

  1. On the Services screen, you'll see categories on the left (tablet) or top (mobile)

  2. Tap + Add Category to create a new service category

  3. To rename a category, tap the edit icon next to the category name

  4. Drag and drop services to reorder them within a category

  5. Drag and drop categories to reorder them

Reordering Services

  1. Long-press on a service and drag it to a new position

  2. A Save button will appear when you've made changes

  3. Tap Save to save the new order

Tips:

  • Services are sorted by their order in the category

  • Customers see services in the order you set

  • Active services appear in your booking calendar

  • Inactive services are hidden from customers but kept for records

3. Creating Service Packages

Purpose: Bundle multiple services together at a special price

Steps:

Creating a New Package

  1. Navigate to Services → Packages tab

  2. Tap Add Package

  3. Enter package details:

  • Package Name (e.g., "Bridal Package", "Monthly Maintenance")

  • Price (special package price)

  • Original Price (sum of individual services)

  • Duration (total time for all services)

  • Select Services to include

  • Select whether services are Parallel (simultaneous) or Sequential (one after another)

  • Description (optional)

  1. Tap Save

Editing a Package

  1. Find the package in the list

  2. Tap on the package card

  3. Modify details as needed

  4. Tap Save

Tips:

  • Parallel packages run services at the same time (good for treatments done simultaneously)

  • Sequential packages run services one after another (good for multi-step treatments)

  • Original price should reflect the total if services were booked separately

  • Packages are displayed prominently on your online profile

4. Managing Customers

Purpose: View, search, filter, and manage your customer database

Steps:

Viewing Customers

  1. Navigate to Customers from the main menu

  2. Scroll through the list to see all customers

  3. Tap a customer to view their details, bookings, and notes

Adding a New Customer

  1. Tap the + (New Customer) button

  2. Fill in customer information:

  • Name (required)

  • Phone Number (required)

  • Email (optional)

  • Tags (for grouping, e.g., "VIP", "Regular")

  • Notes (optional)

  1. Tap Save

Searching for Customers

  1. Use the search bar at the top

  2. Type any of:

  • Customer name

  • Phone number (with or without country code)

  • Email address

  1. Results appear instantly

Filtering Customers

  1. Tap the Filter icon

  2. Apply any of the following filters:

  • Tags: Select customer tags to filter

  • Spend: Set minimum and maximum total spend

  • Visit Dates: Filter by last visit date range

  • Staff: Filter customers who booked with specific staff

  • Branch: Filter customers who visited specific branches

  • Notes: Search for text in customer notes

  • Phone: Search by phone number

  1. Tap Apply Filters

  2. A dot on the filter icon shows active filters

Viewing Customer Details (Tablet View)

  1. Click on a customer in the list

  2. Details panel shows:

  • Customer information

  • Booking history

  • Purchase history

  • Customer notes and tags

Tips:

  • Customer data includes all their bookings and spending

  • Use tags to segment your customers (e.g., "VIP", "No-Show")

  • Export customers to CSV for backup or analysis

  • Filter by "No Shows" to follow up with customers who missed appointments

5. Business Settings

Purpose: Configure your business preferences and staff permissions

Steps:

Accessing Settings

  1. Navigate to Settings from the main menu

  2. Settings are organized into collapsible sections

Messaging Preferences

  1. Expand Messaging Preferences

  2. Configure:

  • Send booking confirmations

  • Send appointment reminders

  • Send birthday greetings

  • WhatsApp message templates

No-Show Protection

  1. Expand No-Show Protection

  2. Enable protection

  3. Set the deposit percentage (e.g., 20% deposit to secure booking)

  4. This charges customers who miss appointments

Staff Permissions

  1. Expand Permissions

  2. For each area (Business Details, Services, Customers, Settings, Reports):

  • Set permission level for each role (Admin, Manager, Staff, etc.)

  • Full Access: Can view and edit

  • View Only: Can only view

  • No Access: Cannot access

Tips:

  • Permissions control what staff can see and do

  • Use different permission levels for different roles

  • Changes apply immediately to all staff members

6. Printer Settings (POS)

Purpose: Configure thermal printers for receipts

Steps:

  1. Navigate to Settings → POS Settings

  2. Select the branch you want to configure

  3. Configure printer settings:

  • Paper Size: 58mm or 80mm

  • Auto Cut: Automatically cut paper after printing

  • Beep: Beep after printing

  • Print on Checkout: Automatically print receipt on checkout

  • Cash Drawer Mode: When to open the cash drawer

  • Payment Methods for Drawer: Which payment methods trigger drawer

  • Label Printer Settings: Configure label printer language and dimensions

  1. Tap Save

Tips:

  • Different branches can have different printer configurations

  • Test printing after changing settings

  • Cash drawer can be set to open automatically for cash payments

7. Updating Business Logo and Cover

Purpose: Update your business branding

Steps:

  1. Navigate to Business Details

  2. Tap on the current logo or cover image

  3. Choose image source (Camera or Gallery)

  4. Crop/adjust the image if needed

  5. Tap Save

Tips:

  • Use high-quality images for best results

  • Recommended logo size: 500x500px

  • Recommended cover size: 1920x500px

  • Images appear on your online profile and app

8. Managing Gallery Images

Purpose: Showcase your work in your online profile

Steps:

  1. Navigate to Online Profile

  2. Tap Gallery section

  3. Tap Add Photos

  4. Select multiple images from your gallery

  5. Tap Save

Tips:

  • Gallery images help attract new customers

  • Show before/after results

  • Arrange images in the order you want them displayed

9. Editing Subdomain

Purpose: Customize your online booking website URL

Steps:

  1. Navigate to Business Details

  2. Find the Domain Name field

  3. Enter your desired subdomain (e.g., "mysalon")

  4. Your website will be: mysalon.waj.app

  5. Tap Save

Tips:

  • Choose a name that's easy to remember

  • Use your business name if available

  • Avoid special characters and spaces

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