Troubleshooting
Report Shows No Data
Possible Causes:
No transactions in selected period
Branch has no activity
Internet connection issue
Solutions:
Try a different date range
Check internet connection
Refresh the report (pull down on mobile)
Verify selected branch has data
Loading Takes Long Time
Possible Causes:
Large date range selected
Many bookings to retrieve
Slow internet connection
Solutions:
Try a shorter date range
Use specific branch instead of "All Branches"
Check internet speed
Close other apps using internet
Export Fails
Possible Causes:
Too much data for export
Browser/download restriction
Network interruption
Solutions:
Try smaller date range
Use specific branch filter
Check device storage space
Try again with stable internet
Numbers Don't Match Expected
Possible Causes:
Different date range than expected
"All Branches" includes all locations
Filters applied inadvertently
Time zone difference
Solutions:
Verify date range is correct
Check which branch is selected
Review active filters
Confirm time zone settings
Can't Access Certain Reports
Possible Causes:
Insufficient permissions
Staff role restrictions
Solutions:
Contact business owner/admin
Request appropriate permissions
Check role settings
Charts Not Displaying
Possible Causes:
No data to display
App version outdated
Solutions:
Verify report has data
Update app to latest version
Restart app