Troubleshooting
Forms Feature Issues
Problem: Can't see the Forms menu
Solution:
Check with your administrator that you have the right permissions
Forms may not be enabled for your role
Problem: Form content doesn't display correctly
Solution:
Try editing the form to fix formatting issues
Avoid special characters that might not display properly
Test on different devices (tablet vs phone)
Problem: Signature pad is not responding
Solution:
Ensure you're using a touchscreen device
Try refreshing the page
Check that the screen isn't locked
Problem: PDF generation fails
Solution:
Check your internet connection
Ensure form content isn't too long
Try downloading again after a few moments
Contact support if the issue persists
Problem: Customer signed but signature not showing
Solution:
Check that you saved the signature properly
Refresh the booking page
Look for the green "Signed" badge
The signature should appear in the Forms section
Problem: Downloaded PDF won't open
Solution:
Ensure you have a PDF reader installed
Try opening in a different PDF viewer
Check that the file size isn't corrupted
Re-download the PDF if needed
Journal Feature Issues
Problem: Can't find an old entry
Solution:
Expand your date range to include older dates
Try searching for keywords from the entry
Entries beyond 365 days from today may not be accessible
Problem: Entry won't save
Solution:
Check that you're connected to the internet
Ensure the title field isn't empty
Try refreshing and creating the entry again
Contact support if the problem continues
Problem: Search isn't finding entries
Solution:
Try different search terms
Check your spelling
Search is case-insensitive, so don't worry about capitalization
Make sure the entry exists (check date range)
Problem: Date picker shows wrong dates
Solution:
Ensure your device's time and date are correct
Try selecting dates manually instead of using presets
Check your device's time zone settings
Problem: Entry content is truncated
Solution:
The entry list only shows a preview (up to 3 lines)
Click on the entry to see the full content
All your text is saved, just preview is limited
General Tips
Performance
Slow loading: Close other apps, check internet connection
App crashes: Restart the app, ensure you have the latest version
Freezing: Try on a different device or browser
Data Safety
Data loss: Entries are saved to the cloud, check your connection
Backups: Journal and form data is automatically backed up
Export: Download important forms as PDFs for your records
Getting Help
Check this documentation first
Look for in-app help or tooltips
Contact your administrator for account issues
Reach out to support for technical problems