Outbound

Calls that start with “I know why I'm calling”

Collections and sales calls, made by agents that read the whole file before they dial. Polite, prepared and very hard to sidetrack.

Sample call · a friendly reminder

Voice Agent
Hi, this is the virtual assistant from your internet provider. Before I go on — could you confirm your date of birth for me?
Caller
Sure, 14 March 1991.
Identity verified
Voice Agent
Thanks, Sara. There's 420 dirhams outstanding from August. Would you like to settle it today, or split it in two?
Caller
Honestly, two payments would really help.
Voice Agent
No problem — 210 now and 210 on the 1st. Shall I text you the link for the first one?
Caller
Yes, please.
Payment plan saved · link sent once

Prepared before the first ring

Before dialling, it loads the whole case: who the customer is, what's owed or on offer, past calls and promises. No “please hold while I check”.

It confirms it's speaking to the right person before mentioning a balance or an account. Wrong person? It leaves no details behind.

Payment and offer links go out only after an explicit yes — and only once. No surprise texts, no double sends.

Collections agent: Explains the amount clearly, offers a payment plan or records a promise to pay, and stays polite but firm when the chat drifts.
Outbound sales agent: Calls existing customers with an offer that suits them, asks a couple of questions first, and only pitches when it makes sense.
Knows when to back off: Busy? It offers a better time. Not interested? It thanks them and moves on — no pushy loops.
Every call accounted for: Recorded, transcribed and summarised, with the outcome logged — paid, promised, call back — so your dashboard tells the real story.

Go deeper

Pick an agent, play the customer and call it — or chat — right in your browser.