Voice Agent
Under the hood

Simple on the phone. Serious behind it.

Here's what's going on while your customer is just having a nice chat.

Sample call · cut in, then booked
  1. Voice Agent

    So the plan covers online booking, staff calendars, payments, and—

  2. Caller

    Sorry — does it do WhatsApp reminders?

  3. Caller cut in · agent stopped and listened
  4. Voice Agent

    It does — reminders go out on WhatsApp automatically. Want to see it on a quick demo call?

  5. Caller

    Go on then. Thursday morning?

  6. Calendar checked · demo booked for Thursday, 10:00
  7. Voice Agent

    Booked — Thursday at ten. The invite is on its way to your inbox.

The short version

01

A quick ear and a quick mouth

A real-time speech model runs the conversation. Replies arrive in about a second, and it stops within a second when someone cuts in — but not for a cough or an “mm-hm”.

02

Your agent is the brain

Behind the voice sits the same AI agent that runs your chat: same knowledge, same tools, same rules. One brain, two ways to reach it.

03

Real actions in your systems

Tickets, bookings, payment links, CRM updates and demo bookings — through standard integrations (MCP and APIs). Sensitive steps are checked on the server, so nobody can sweet-talk past them.

Trust, built in

The voice agent runs on the WAJ AI Engine — the same platform behind our chat agents.

Meet the WAJ AI Engine →
Every call on the record
Recorded and transcribed, with a summary, an outcome and analytics you can actually read.
Tested before it talks to anyone
Changes go through quality evaluations — simulated callers, scored conversations — before they reach a real customer.
Change it without a release
Prompts, voices, accents and knowledge are all settings. Tweak them in the portal and the next call uses them.
Facts from your systems
Numbers, balances and dates are fetched from your data, never invented. If it can't find something, it says so.

Hear it for yourself

Pick an agent, play the customer and call it — or chat — right in your browser.